Privacy Policy

Thank you for visiting Smiley’s shop. Your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and how you can contact us with questions.

Information We Collect

When you visit our website, place an order, or sign up for marketing emails, we may collect information such as:

• Your name

• Email address

• Shipping address

• Billing address

• Phone number, if provided

• Order details

• Payment information, which is processed securely by our payment provider

• Any message or note you choose to send through our website

We may also collect basic website information, such as pages visited, browser type, device type, and general website activity, depending on the tools used by our website platform.

How We Use Your Information

We use your information to:

• Process and fulfill orders

• Send order confirmations and shipping updates

• Respond to customer questions

• Provide customer service

• Send marketing emails, but only if you choose to sign up for them

• Improve our website and customer experience

• Keep accurate business records

Marketing Emails

If you choose to sign up for marketing emails, we may send occasional updates about Smiley books, new releases, special offers, events, or related news.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.

We do not add customers to our marketing email list unless they choose to sign up.

Payment Information

Payments are processed through a secure third-party payment provider. We do not store your full credit card or payment account information on our website.

Sharing Your Information

We do not sell or rent your personal information.

We may share limited information only when necessary to operate our business, such as with:

• Website hosting or shop platform providers

• Payment processors

• Shipping or delivery services

• Email marketing services, if you have signed up for marketing emails

• Service providers who help us operate the website or fulfill orders

• Legal or government authorities if required by law

These services are used only to help us run the shop, process orders, communicate with customers, or meet legal obligations.

Children’s Privacy

Smiley’s books are written for children and families, but this website is intended for use by adults, parents, guardians, grandparents, teachers, and other book buyers.

We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided personal information through this website, please contact us so we can remove it.

Cookies and Website Tools

Our website may use cookies or similar tools to help the site function, remember preferences, understand website traffic, or improve the shopping experience.

You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Some parts of the website may not work properly if cookies are disabled.

Protecting Your Information

We take reasonable steps to protect the personal information shared with us. However, no website, email, or online system can be guaranteed to be completely secure.

Your Choices

You may contact us to:

• Ask what personal information we have about you

• Request that we correct or update your information

• Request that we delete your information, when possible

• Unsubscribe from marketing emails

• Ask questions about this Privacy Policy

Some information may need to be kept for business, tax, legal, or order recordkeeping purposes.

Contact Us

If you have questions about this Privacy Policy or would like to make a request about your information, please contact:

Joni Lambert
Email: joni@jonilambert.com

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.